- Car Help Canada membership is a consumer service. OMVIC registered dealers are not permitted to become members under any circumstances. Any dealer who attempts to become a member will have their membership terminated immediately.
- Due to the severe industry-wide car shortage, discounted pricing is not possible on certain brands and models. This includes most hybrid and electric vehicles. For models where a discount from MSRP is not possible, members will receive a fair retail price with no unnecessary dealer fees, add-ons, or mark-ups.
- Price quote reports with dealer cost are not available for Porsche, Genesis, and Tesla.
- While every effort is made to ensure our members receive a fair price on their new vehicle purchase, we cannot guarantee the absolute lowest price under every circumstance.
- Car Help Canada does not provide prenegotiated pricing or price quote reports for used vehicles. Support for used vehicles includes consultation with an expert and expert evaluation for used vehicles shared by members.
- Car Help Canada has recommended dealerships for most brands in the Greater Toronto Area only. We do not provide dealer referrals for other locations.
- When recommended dealerships cannot be provided or the dealer is located far away, the provided pricing information is intended to be used as a negotiation tool with your local dealership. Car Help Canada will review and assess any dealer offers as part of our deal evaluation service.
- If you already have a negotiated deal in place with a dealer, please contact us before registration so that we can confirm whether our service can benefit you. We do not offer refunds based on pre-arranged deals.
- A refund of the membership fee will only be accepted by new registrants who have not used any of the services or benefits within the first 30 days. A chargeback fee of $15 may be will be withheld for refunds.
- Members who have utilized any of our services by our consultants will not be issued a refund. Consultants are entitled to fair compensation for their time and providing service to members.
- While Car Help Canada makes a strong effort to assess and scrutinize any dealership or garage that we recommend, these are still independent entities and we cannot be held responsible for any issues that may arise as a result of their services.
- Car Help Canada reserves the right to share membership information with OMVIC if requested to do so. Membership information may include names, email addresses, or postal code. OMVIC may request this information pursuant to its authority under Part II section 2(1) 16 of General, O Reg 333/08 of the MVDA. This information will be kept confidential, and any information provided to OMVIC is protected pursuant to section 36 of the MVDA.
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