- Due to the severe industry-wide car shortage, discounted pricing is not possible on certain brands and models. This includes most hybrid and electric vehicles. For models where a discount from MSRP is not possible, members will receive a fair retail price with no unnecessary dealer fees or mark-ups.
- While every effort is made to ensure our members receive a substantially discounted price on their new vehicle purchase, we cannot guarantee the absolute lowest price under every circumstance. Under normal circumstances, our service provides a pre-negotiated price that is discounted from the manufacturer's suggested retail price (MSRP).
- Car Help Canada does not provide prenegotiated pricing for used vehicles. Support for used vehicles includes consultation with an expert and expert evaluation for used vehicles shared by members.
- Referral services are not available in every major Canadian city. Exceptions apply for some brands in certain cities. Car Help Canada has recommended dealerships for most brands in the Greater Toronto Area only.
- When recommended dealerships cannot be provided or the dealer is located far away, the provided pricing information is intended to be used as a negotiation tool with your local dealership. Car Help Canada will review and assess any dealer offers as part of our deal evaluation service.
- If you already have a negotiated deal in place with a dealer, please contact us before registration so that we can confirm whether our service can benefit you. We do not offer refunds based on pre-arranged deals.
- A refund of the membership fee will only be accepted by new registrants who have not used any of the services or benefits within the first 30 days. A $15 processing fee will be withheld for any refunds.
- Members who have utilized any of our services by our consultants will not be issued a refund under any circumstances. Consultants are entitled to fair compensation for their time with clients.
- While Car Help Canada makes a strong effort to assess and scrutinize any dealership or garage that we recommend, these are still independent entities and we cannot be held responsible for any issues that may arise as a result of their services.
- Car Help Canada does not offer discounts on certain brands such as Tesla, Genesis, and Porsche. Please contact Car Help Canada before signing up if you have service-related concerns.
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